{"id":14,"date":"2025-03-20T13:36:42","date_gmt":"2025-03-20T12:36:42","guid":{"rendered":"https:\/\/www.linie4life.com\/?page_id=14"},"modified":"2026-03-02T00:36:33","modified_gmt":"2026-03-01T23:36:33","slug":"plangere","status":"publish","type":"page","link":"https:\/\/www.linie4life.com\/ro\/reklamace\/","title":{"rendered":"Reclama\u021bii \u0219i retururi de bunuri"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"14\" class=\"elementor elementor-14\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-123c720 e-flex e-con-boxed e-con e-parent\" data-id=\"123c720\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-906ec6d elementor-widget elementor-widget-heading\" data-id=\"906ec6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Return\u0103ri \u0219i reclama\u021bii<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58962fd elementor-widget elementor-widget-text-editor\" data-id=\"58962fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u00cemi doresc ca achizi\u021bia ta de pe Linie4Life s\u0103 fie sigur\u0103 \u0219i corect\u0103.<br \/>Mai jos ve\u021bi g\u0103si o prezentare general\u0103 a drepturilor \u0219i procedurilor dumneavoastr\u0103 atunci c\u00e2nd returna\u021bi bunuri sau depune\u021bi o reclama\u021bie.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4237281 elementor-widget elementor-widget-heading\" data-id=\"4237281\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">1. Retragere din contract (returnarea bunurilor \u00een termen de 14 zile)<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63f5b53 elementor-widget elementor-widget-text-editor\" data-id=\"63f5b53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Dac\u0103 a\u021bi achizi\u021bionat \u00een calitate de consumator (\u00een afara activit\u0103\u021bii dumneavoastr\u0103 comerciale), ave\u021bi dreptul de a v\u0103 retrage din contractul de cump\u0103rare f\u0103r\u0103 a invoca niciun motiv.<\/p><h5><strong>Perioada de a\u0219teptare<\/strong><\/h5><p>14 zile:<\/p><ul><li>de la data primirii m\u0103rfurilor<\/li><li>de la data primirii ultimei livr\u0103ri (dac\u0103 au fost comandate mai multe articole)<\/li><li>de la data primirii primei livr\u0103ri (pentru livr\u0103ri regulate repetate)<\/li><\/ul><p>Pentru a respecta termenul limit\u0103, este suficient s\u0103 trimite\u021bi notificarea de retragere \u00eenainte de expirarea acestuia.<\/p><h5><strong>Cum se procedeaz\u0103 cu o retragere<\/strong><\/h5><ol><li>Trimite\u021bi un e-mail la: <strong>info@linie4life.com<\/strong><\/li><\/ol><p>V\u0103 rug\u0103m s\u0103 specifica\u021bi:<\/p><ul><li>num\u0103r de ordine<\/li><li>data accept\u0103rii<\/li><li>numele \u0219i datele dumneavoastr\u0103 de contact<\/li><li>o declara\u021bie clar\u0103 c\u0103 v\u0103 retrage\u021bi din contract<\/li><\/ul><p>2. Expedia\u021bi bunurile \u00een termen de maximum 14 zile de la retragere la adresa depozitului:<\/p><p><strong>Ringhofferova 422,<br \/>251 68 Kamenice<br \/>Republica Ceh\u0103<\/strong><\/p><p>Cump\u0103r\u0103torul suport\u0103 costurile de returnare a bunurilor.<\/p><h5><strong>Condi\u021bii de returnare<\/strong><\/h5><p>Bunurile trebuie s\u0103 fie:<\/p><ul><li>nedeteriorat<\/li><li>neutilizat<\/li><li>nepoluat<\/li><li>dac\u0103 este posibil \u00een ambalajul original<\/li><\/ul><p>V\u00e2nz\u0103torul are dreptul s\u0103 compenseze unilateral reducerea valorii bunurilor cu pre\u021bul de achizi\u021bie returnat.<\/p><h5><strong>C\u00e2nd nu v\u0103 pute\u021bi retrage din contract<\/strong><\/h5><p>Nu pute\u021bi retrage, printre altele:<\/p><ul><li>\u00a0din motive de igien\u0103 pentru m\u0103rfurile \u00een ambalaje sigilate care au fost deschise<\/li><li>\u00een alte cazuri prev\u0103zute de lege<\/li><\/ul><h5><strong>Restituire<\/strong><\/h5><p>V\u0103 vom rambursa banii \u00een termen de cel mult 14 zile de la retragerea din contract.<\/p><p>Rambursarea se va face \u00een aceea\u0219i modalitate prin care a fost primit\u0103 plata (cu excep\u021bia cazului \u00een care convenim altfel).<\/p><p>V\u00e2nz\u0103torul nu este obligat s\u0103 ramburseze banii \u00eenainte de a primi bunurile returnate sau de a furniza dovada expedierii acestora.<\/p><p>Dac\u0103 a\u021bi ales o metod\u0103 de livrare mai scump\u0103 dec\u00e2t cea mai ieftin\u0103 oferit\u0103, vi se va rambursa doar suma corespunz\u0103toare celei mai ieftine op\u021biuni.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23b5b5a elementor-widget elementor-widget-heading\" data-id=\"23b5b5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">2. Reclama\u021bii (drepturi \u00een caz de executare defectuoas\u0103)<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04e6340 elementor-widget elementor-widget-text-editor\" data-id=\"04e6340\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>V\u00e2nz\u0103torul este responsabil pentru asigurarea faptului c\u0103 bunurile nu prezint\u0103 defecte la primire.<\/p><p>Cump\u0103r\u0103torul poate depune o reclama\u021bie pentru un defect care devine evident \u00een termen de 24 de luni de la primirea bunurilor.<\/p><p>Reclama\u021biile pot fi depuse prin e-mail la adresa <strong><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"916\" data-end=\"935\">info@linie4life.com<\/a><\/strong> sau \u00een scris la adresa sediului social al societ\u0103\u021bii.<\/p><h5><strong>Drepturile dumneavoastr\u0103 atunci c\u00e2nd depune\u021bi o pl\u00e2ngere<\/strong><\/h5><p>\u00cen cazul unei defec\u021biuni, pute\u021bi solicita:<\/p><ul><li>repararea bunurilor<\/li><li>schimb pentru noi<\/li><li>reducere rezonabil\u0103<\/li><li>retragerea din contract (\u00een cazul unei \u00eenc\u0103lc\u0103ri semnificative a contractului)<\/li><\/ul><h5><strong>C\u00e2nd te po\u021bi retrage din contract?<\/strong><\/h5><ul><li>dac\u0103 m\u0103rfurile prezint\u0103 un defect semnificativ<\/li><li>\u00een cazul apari\u021biei repetate a unui defect dup\u0103 reparare<\/li><li>cu un num\u0103r mare de defecte<\/li><\/ul><h5><strong>Cum s\u0103 procedezi cu o reclama\u021bie<\/strong><\/h5><ol><li>Contacta\u021bi-ne la: <strong>info@linie4life.com<\/strong><\/li><\/ol><p>V\u0103 rug\u0103m s\u0103 specifica\u021bi:<\/p><ul><li>num\u0103r de ordine<\/li><li>descrierea defectului<\/li><li>solu\u021bia dorit\u0103<\/li><\/ul><p>Dup\u0103 primirea reclama\u021biei dumneavoastr\u0103, v\u0103 vom trimite o confirmare scris\u0103 a primirii acesteia.<\/p><p>2. Trimite\u021bi m\u0103rfurile la adresa depozitului:<\/p><p><strong>Ringhofferova 422,<br \/>251 68 Kamenice<br \/>Republica Ceh\u0103<\/strong><\/p><h5><strong>Gestionarea reclama\u021biilor<\/strong><\/h5><ul><li>Vom lua o decizie cu privire la reclama\u021bie imediat, iar \u00een cazurile complexe \u00een termen de 3 zile lucr\u0103toare.<\/li><li>Reclama\u021bia, inclusiv remedierea defectului, va fi solu\u021bionat\u0103 \u00een termen de cel mult 30 de zile (cu excep\u021bia cazului \u00een care convenim altfel).<\/li><li>V\u0103 vom informa \u00een scris despre rezultat.<\/li><\/ul><p>\u00cen cazul unei reclama\u021bii justificate, ave\u021bi dreptul la desp\u0103gubiri pentru costurile suportate \u00een mod rezonabil.<\/p><h5><strong>C\u00e2nd o pl\u00e2ngere nu poate fi acceptat\u0103<\/strong><\/h5><p>Reclama\u021bia nu se aplic\u0103, de exemplu, la:<\/p><ul><li>uzura normal\u0103 cauzat\u0103 de utilizare<\/li><li>defecte despre care cump\u0103r\u0103torul cuno\u0219tea \u00eenainte de preluare<\/li><li>defecte cauzate de manipularea necorespunz\u0103toare<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d257847 elementor-widget elementor-widget-text-editor\" data-id=\"d257847\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h4><strong>Datele de contact ale v\u00e2nz\u0103torului<\/strong><\/h4><p><strong>NATUREPRODUCTSCLINIC LTD<\/strong><br \/>Unitatea Q, 35 Astbury Road<br \/>Londra, SE15 2NL<br \/>Anglia<br \/>Num\u0103r de \u00eenregistrare al companiei: 11332850<\/p><p>E-mail: info@linie4life.com<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bcdfb8 elementor-widget elementor-widget-text-editor\" data-id=\"3bcdfb8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h5><strong>Informa\u021bii finale<\/strong><\/h5><p>Textul integral al termenilor \u0219i condi\u021biilor poate fi g\u0103sit aici.<a href=\"http:\/\/www.linie4life.com\/ro\/termeni-si-conditii-generale\/?wmc-currency=RON\"> -&gt;<\/a>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8d6b68 elementor-align-left elementor-tablet-align-justify elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget-laptop__width-initial elementor-widget elementor-widget-button\" data-id=\"b8d6b68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xl elementor-animation-hang\" href=\"https:\/\/www.linie4life.com\/wp-content\/uploads\/2025\/03\/odstoupeni_od_smlouvy.docx\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-download\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M216 0h80c13.3 0 24 10.7 24 24v168h87.7c17.8 0 26.7 21.5 14.1 34.1L269.7 378.3c-7.5 7.5-19.8 7.5-27.3 0L90.1 226.1c-12.6-12.6-3.7-34.1 14.1-34.1H192V24c0-13.3 10.7-24 24-24zm296 376v112c0 13.3-10.7 24-24 24H24c-13.3 0-24-10.7-24-24V376c0-13.3 10.7-24 24-24h146.7l49 49c20.1 20.1 52.5 20.1 72.6 0l49-49H488c13.3 0 24 10.7 24 24zm-124 88c0-11-9-20-20-20s-20 9-20 20 9 20 20 20 20-9 20-20zm64 0c0-11-9-20-20-20s-20 9-20 20 9 20 20 20 20-9 20-20z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Formular de retragere model<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Vr\u00e1cen\u00ed zbo\u017e\u00ed &amp; reklamace Chci, aby byl v\u00e1\u0161 n\u00e1kup na Linie4Life bezpe\u010dn\u00fd a f\u00e9rov\u00fd.N\u00ed\u017ee najdete p\u0159ehled va\u0161ich pr\u00e1v a postup\u016f p\u0159i vr\u00e1cen\u00ed zbo\u017e\u00ed nebo uplatn\u011bn\u00ed reklamace. 1. Odstoupen\u00ed od smlouvy (vr\u00e1cen\u00ed zbo\u017e\u00ed do 14 dn\u016f) Pokud jste nakoupili jako spot\u0159ebitel (mimo svou podnikatelskou \u010dinnost), m\u00e1te pr\u00e1vo od kupn\u00ed smlouvy odstoupit bez ud\u00e1n\u00ed d\u016fvodu. Lh\u016fta pro [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.linie4life.com\/ro\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.linie4life.com\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.linie4life.com\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.linie4life.com\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.linie4life.com\/ro\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":10,"href":"https:\/\/www.linie4life.com\/ro\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":17512,"href":"https:\/\/www.linie4life.com\/ro\/wp-json\/wp\/v2\/pages\/14\/revisions\/17512"}],"wp:attachment":[{"href":"https:\/\/www.linie4life.com\/ro\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}