Terms and conditions
General terms and conditions
I. Basic provisions
These terms and conditions govern the rights and obligations between the buyer and the seller.
The seller is NATUREPRODUCTSCLINIC LTD., the operator of the e-shop and the Linie4Life brand, which focuses on the sale of dietary supplements.
NATUREPRODUCTSCLINIC LTD
Company number: 11332850
Registered office: Unit Q, 35 Astbury Road, London SE15 2NL
United Kingdom
Contact details:
E-mail: info@linie4life.com
Website: www.linie4life.com
Customer service line:
+420 777 801 550
(hereinafter referred to as the "Seller")
2. These terms and conditions govern the mutual rights and obligations of the seller and a natural person who concludes a purchase contract outside their business activities as a consumer or within their business activities (hereinafter referred to as: "buyer") via a web interface located on the website available at the internet address www.linie4life.cz (hereinafter referred to as the "online store").
3. The provisions of the terms and conditions are an integral part of the purchase contract. Deviating provisions in the purchase contract take precedence over the provisions of these terms and conditions.
4. These terms and conditions and the purchase contract are concluded in the language of the relevant language version of the e-shop.
II. Information about goods and prices
1. Information about the goods, including the prices of individual goods and their main characteristics, is provided for each individual good in the online store catalog. The prices of the goods are included in the value added tax, all related fees and costs for returning the goods, if the goods cannot be returned by regular mail due to their nature. The prices of the goods remain valid for the period during which they are displayed in the online store. This provision does not exclude the conclusion of a purchase contract under individually negotiated conditions.
2. All presentation of goods placed in the online store catalog is of an informative nature and the seller is not obliged to conclude a purchase contract regarding these goods.
3. Information about the costs associated with packaging and delivery of goods is published in the online store.
4. Any discounts on the purchase price of the goods cannot be combined with each other, unless the seller and the buyer agree otherwise.
III. Order and conclusion of the purchase contract
1. The costs incurred by the buyer when using distance communication means in connection with the conclusion of the purchase contract (internet connection costs, telephone call costs) are borne by the buyer himself. These costs do not differ from the basic rate.
2. The buyer places an order for goods in the following ways:
- through their customer account, if they have previously registered in the online store,
- by filling out the order form without registration.
3. When placing an order, the buyer selects the goods, the number of pieces of goods, the method of payment and delivery.
4. Before sending the order, the buyer is allowed to check and change the data entered in the order. The buyer sends the order to the seller by clicking on the "Send order" button. The data specified in the order are considered correct by the seller. The condition for the validity of the order is the completion of all mandatory data in the order form and the buyer's confirmation that he has read these terms and conditions.
5. Immediately after receiving the order, the seller will send the buyer a confirmation of receipt of the order to the e-mail address that the buyer entered when ordering. This confirmation is automatic and is not considered to be the conclusion of a contract. The confirmation is attached to the seller's current terms and conditions. The purchase contract is concluded only after the seller has accepted the order. Notification of acceptance of the order is delivered to the buyer's e-mail address.
6. In the event that the Seller cannot meet any of the requirements specified in the order, the Seller shall send the Buyer an amended offer to his e-mail address. The amended offer shall be considered a new draft of the purchase contract and the purchase contract shall be concluded in such a case by the Buyer's confirmation of acceptance of this offer to the Seller at his e-mail address specified in these Terms and Conditions.
7. All orders accepted by the Seller are binding. The Buyer may cancel the order until the Buyer receives notification of the Seller's acceptance of the order. The Buyer may cancel the order by phone or by e-mail to the Seller specified in these Terms and Conditions.
8. In the event that there is an obvious technical error on the part of the seller when stating the price of the goods in the online store or during the ordering process, the seller is not obliged to deliver the goods to the buyer at this obviously incorrect price, even if the buyer has been sent an automatic confirmation of receipt of the order in accordance with these terms and conditions. The seller informs the buyer of the error without undue delay and sends the buyer an amended offer to his e-mail address. The amended offer is considered a new draft of the purchase contract and the purchase contract is concluded in such a case by confirmation of acceptance by the buyer to the seller's e-mail address.
IV. Customer account
1. Based on the buyer's registration in the online store, the buyer can access his customer account. From his customer account, the buyer can order goods. The buyer can also order goods without registration.
2. When registering for a customer account and when ordering goods, the buyer is obliged to provide all data correctly and truthfully. The buyer is obliged to update the data provided in the user account in the event of any change. The data provided by the buyer in the customer account and when ordering goods is considered correct by the seller.
3. Access to the customer account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding the information necessary to access his customer account. The Seller is not responsible for any misuse of the customer account by third parties.
4. The Buyer is not entitled to allow third parties to use the customer account.
5. The Seller may cancel the user account, especially if the Buyer no longer uses his/her user account, or if the Buyer breaches his/her obligations under the purchase contract or these Terms and Conditions.
6. The Buyer acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of the Seller's hardware and software equipment, or the necessary maintenance of the hardware and software equipment of third parties.
V. Payment terms and delivery of goods
1. The buyer can pay the price of the goods and any costs associated with the delivery of the goods under the purchase contract in the following ways:
- by bank transfer to the seller's bank account held with Revolut: IBAN GB09REVO00996991843960,
- cashless payment card,
- by cashless transfer to the seller's account via the Stripe payment gateway,
- in cash or by credit card upon personal collection at the parcel delivery office.
- cash on delivery upon delivery of the goods by the carrier (cash on delivery is EUR 1.9/50 CZK or equivalent in other currencies).
2. Together with the purchase price, the buyer is obliged to pay the seller the costs associated with packaging and delivery of the goods in the agreed amount. Unless otherwise expressly stated below, the purchase price also includes the costs associated with delivery of the goods.
3. In the case of cash payment, the purchase price is payable upon receipt of the goods. In the case of non-cash payment, the purchase price is payable within 3 days of concluding the purchase contract.
4. In the case of payment via a payment gateway, the buyer shall follow the instructions of the relevant electronic payment provider.
5. In the case of cashless payment, the buyer's obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the seller's bank account.
6. The Seller does not require any advance payment or other similar payment from the Buyer. Payment of the purchase price before the goods are shipped is not an advance payment.
7. The goods are delivered to the buyer:
- to the address specified by the buyer in the order,
- via the delivery office to the delivery office address specified by the buyer.
8. The choice of delivery method is made when ordering goods.
9. The costs of delivery of goods, depending on the method of sending and receiving the goods, are stated in the buyer's order and in the seller's order confirmation. In the event that the method of transport is agreed upon based on a special request by the buyer, the buyer bears the risk and any additional costs associated with this method of transport.
10. If the seller is obliged to deliver the goods to the place specified by the buyer in the order under the purchase contract, the buyer is obliged to take over the goods upon delivery. If, for reasons on the buyer's part, the goods must be delivered repeatedly or in a different way than specified in the order, the buyer is obliged to pay the costs associated with the repeated delivery of the goods, or the costs associated with a different method of delivery.
11. When accepting the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and in case of any defects, immediately notify the carrier. If the packaging is found to be damaged indicating unauthorized entry into the shipment, the buyer does not have to accept the shipment from the carrier.
12. The seller will issue a tax document – invoice to the buyer. The tax document is sent to the buyer's email address.
13. The buyer acquires ownership of the goods by paying the full purchase price for the goods, including delivery costs, but first by taking delivery of the goods.
14. Liability for accidental destruction, damage or loss of goods passes to the buyer at the moment of receipt of the goods or at the moment when the buyer was obliged to receive the goods but failed to do so in violation of the purchase contract.
VI. Withdrawal from the contract
1. The buyer who concluded a purchase contract outside his business activity as a consumer has the right to withdraw from the purchase contract.
2. The withdrawal period is 14 days:
- from the date of receipt of the goods,
- from the date of receipt of the last delivery of goods, if the subject of the contract is several types of goods or the delivery of several parts,
- from the date of receipt of the first delivery of goods, if the subject of the contract is a regular repeated delivery of goods.
3. The buyer cannot withdraw from the purchase contract, among other things:
- about the delivery of goods in a sealed package that the buyer has removed from the package and cannot be returned for hygiene reasons,
4. To comply with the withdrawal period, the buyer must send a declaration of withdrawal within the withdrawal period.
5. The Buyer shall send the withdrawal from the purchase contract to the Seller's e-mail or delivery address specified in these terms and conditions. The Seller shall immediately confirm receipt of the form to the Buyer.
6. The buyer who has withdrawn from the contract is obliged to return the goods to the seller within 14 days of withdrawal from the contract to the address of the warehouse designated for returning products: Ringhofferova 422, Kamenice 25168, Czech Republic. The buyer bears the costs associated with returning the goods to the seller, even in cases where the goods cannot be returned by regular mail due to their nature.
7. If the buyer withdraws from the contract, the seller shall return to him without delay, but no later than within 14 days of withdrawal from the contract, all funds received from him, including delivery costs, in the same way. The seller shall return to the buyer the funds received in another way only if the buyer agrees to this and if this does not incur additional costs.
8. If the buyer has chosen a method of delivery other than the cheapest method offered by the seller, the seller will refund the buyer the costs of delivering the goods in an amount corresponding to the cheapest method of delivery offered.
9. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer hands over the goods or proves that he has sent the goods to the seller.
10. The buyer must return the goods to the seller undamaged, unworn and uncontaminated and in the original packaging. The seller is entitled to unilaterally offset the claim for compensation for damage to the goods against the buyer's claim for a refund of the purchase price.
11. The Seller is entitled to withdraw from the purchase contract due to the sale of stocks, unavailability of goods, or when the manufacturer, importer or supplier of goods has discontinued the production or import of goods. The Seller shall immediately inform the Buyer via the e-mail address specified in the order and shall return all funds, including delivery costs, received from the Buyer under the contract within 14 days of the notification of withdrawal from the purchase contract, in the same manner or in the manner specified by the Buyer.
VII. Rights arising from defective performance
1. The Seller is responsible to the Buyer that the goods are free from defects upon receipt. In particular, the Seller is responsible to the Buyer that at the time the Buyer received the goods:
- the goods have the properties agreed upon by the parties, and in the absence of such agreement, they have the properties described by the seller or manufacturer or expected by the buyer with regard to the nature of the goods and on the basis of their advertising,
- the goods are suitable for the purpose stated by the seller for their use or for which goods of this type are usually used,
- the goods correspond in quality or design to the agreed sample or design, if the quality or design was determined according to the agreed sample or design,
- the goods are in the appropriate quantity, measure or weight and
- the goods comply with the requirements of legal regulations.
2. The seller has obligations for defective performance at least to the extent that the manufacturer's obligations for defective performance last. The buyer is otherwise entitled to exercise the right for a defect that occurs in consumer goods within twenty-four months of receipt.
3. If the period of time for which the goods can be used is stated on the goods sold, on their packaging, in the instructions attached to the goods or in the advertisement in accordance with other legal regulations, the provisions on the quality guarantee shall apply. By the quality guarantee, the seller undertakes that the goods will be suitable for use for the usual purpose for a certain period of time or that they will retain their usual properties. If the buyer has rightfully complained to the seller about a defect in the goods, the period for exercising rights from defective performance and the warranty period shall not run for the period during which the buyer cannot use the defective goods.
4. The provisions set out in the previous paragraph of the terms and conditions shall not apply to goods sold at a lower price for a defect for which the lower price was agreed, to wear and tear of the goods caused by their usual use, to used goods for a defect corresponding to the degree of use or wear and tear that the goods had when they were taken over by the buyer, or if this results from the nature of the goods. The buyer shall not be entitled to a right from defective performance if he knew before taking over the goods that the goods had a defect, or if the buyer himself caused the defect.
5. In the event of a defect, the buyer may submit a complaint to the seller and request:
- exchange for new goods,
- repair of goods,
- a reasonable discount on the purchase price,
- withdrawal from the contract.
6. The buyer has the right to withdraw from the contract:
- if the goods have a significant defect,
- if he cannot use the item properly due to the repeated occurrence of a defect or defects after repair,
- in case of a large number of defects in the goods.
7. A material breach of contract is one that the party breaching the contract knew or should have known at the time of concluding the contract, and that the other party would not have concluded the contract if it had foreseen the breach.
8. In the event of a defect that constitutes a non-material breach of contract (regardless of whether the defect is removable or non-removable), the buyer is entitled to have the defect removed or to a reasonable discount on the purchase price.
9. If a removable defect occurs repeatedly after repair (usually the third complaint for the same defect or the fourth for different defects) or the goods have a larger number of defects (usually at least three defects at the same time), the buyer has the right to request a discount on the purchase price, exchange of goods or withdraw from the contract.
10. When making a complaint, the buyer is obliged to inform the seller of the right he has chosen. Changing the choice without the seller's consent is possible only if the buyer has requested the repair of a defect that turns out to be irreparable. If the buyer does not choose his right from a material breach of contract in time, he has the same rights as in the case of a non-material breach of contract.
11. If repair or replacement of the goods is not possible, the buyer may request a full refund of the purchase price upon withdrawal from the contract.
12. If the seller proves that the buyer knew about the defect of the goods before taking over or caused it himself, the seller is not obliged to satisfy the buyer's claim.
13. The buyer cannot complain about discounted goods for the reason for which the goods are discounted.
14. The Seller is obliged to accept the complaint at any establishment where the complaint can be accepted, or at the registered office or place of business. The Seller is obliged to issue the Buyer with a written confirmation of when the Buyer exercised the right, what the content of the complaint is and what method of handling the complaint the Buyer requests, as well as a confirmation of the date and method of handling the complaint, including confirmation of the repair and its duration, or a written justification for rejecting the complaint.
15. The seller or an employee authorized by him shall decide on the complaint immediately, in complex cases within three working days. This period does not include the time appropriate to the type of product or service required for a professional assessment of the defect. The complaint, including the removal of the defect, must be handled without delay, no later than 30 days from the date of the complaint, unless the seller and the buyer agree on a longer period. The futile expiration of this period is considered a material breach of contract and the buyer has the right to withdraw from the purchase contract. The moment of the complaint is considered the moment when the buyer's will is expressed (the exercise of the right from defective performance) to the seller.
16. The seller informs the buyer in writing about the outcome of the complaint.
17. The buyer does not have the right to claim defective performance if the buyer knew before taking over the item that the item had a defect, or if the buyer caused the defect himself.
18. In the event of a justified complaint, the buyer has the right to compensation for the reasonably incurred costs incurred in connection with the complaint. The buyer may exercise this right against the seller within one month after the expiration of the warranty period, otherwise the court may not grant it.
19. The buyer has the choice of the method of complaint.
VIII. Delivery
1. The Contracting Parties may deliver all written correspondence to each other via electronic mail.
2. The Buyer shall deliver correspondence to the Seller to the e-mail address specified in these Terms and Conditions. The Seller shall deliver correspondence to the Buyer to the e-mail address specified in his customer account or in the order.
IX. Personal data
1. All information provided by the Buyer in cooperation with the Seller is confidential and will be treated as such. Unless the Buyer gives the Seller written permission, the Seller will not use the Buyer's data in any way other than for the purpose of performance of the contract, with the exception of the e-mail address to which commercial communications may be sent, as this procedure is permitted by law unless expressly refused. These communications may only concern similar or related goods and can be unsubscribed from at any time in a simple manner (by sending a letter, e-mail or by clicking on the link in the commercial communication). The e-mail address will be stored for this purpose for a period of 3 years from the conclusion of the last contract between the contracting parties.
2. For more detailed information on personal data protection, please see the Privacy Policy HERE.
3. For the Czech market – Heureka Verified by customers: We determine your satisfaction with your purchase through e-mail questionnaires as part of the Heureka Verified by Customers program, in which our e-shop is involved. We send these to you every time you make a purchase from us, unless you refuse to receive them pursuant to Section 7(3) of Act No. 480/2004 Coll., on certain information society services. We process personal data for the purposes of sending questionnaires as part of the Heureka Verified by Customers program based on our legitimate interest, which consists of determining your satisfaction with your purchase from us. To send questionnaires, evaluate your feedback, and analyze our market position, we use a processor, which is the operator of the Heureka.cz and Zbozi.cz portals; for these purposes, we may provide them with information about the purchased goods and your e-mail address. When sending e-mail questionnaires, your personal data is not provided to any third party for its own purposes. You can object to the sending of e-mail surveys within the framework of the Verified by Customers program at any time by rejecting further surveys using the link in the survey e-mail. In case of your objection, we will not send you the survey again. More information: https://info.heureka.cz/overeno-zakazniky/
X. Final provisions
1. All agreements between the seller and the buyer are governed by the law of the Czech Republic. If the relationship established by the purchase contract contains an international element, then the parties agree that the relationship is governed by the law of the Czech Republic. This does not affect the rights of the consumer arising from generally binding legal regulations.
2. All rights to the Seller's website, in particular copyright to the content, including page layout, photos, films, graphics, trademarks, logos and other content and elements, belong to the Seller. It is prohibited to copy, modify or otherwise use the website or part thereof without the Seller's consent.
3. The Seller is not liable for errors resulting from third party interference with the online store or from its use contrary to its intended purpose. The Buyer may not use procedures when using the online store that could have a negative impact on its operation and may not perform any activity that could allow him or third parties to interfere or use the software or other components constituting the online store without authorization and to use the online store or its parts or software in a manner that would be contrary to its intended purpose or purpose.
4. The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible.
5. The Seller may amend or supplement the text of the Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the Terms and Conditions.
6. The appendix to the terms and conditions is a sample form for withdrawal from the contract.
These terms and conditions come into effect on January 27, 2026.
AND.
Basic provisions
1. These general terms and conditions (hereinafter referred to as the “Terms and Conditions”) are issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., Civil Code (hereinafter referred to as the “Civil Code”)
NATUREPRODUCTSCLINIC LTD
Company number 11332850
with registered office: Unit Q, 35 Astbury Road, London, England, SE15 2NL
contact details:
email: support@linie4life.com
website: www.linie4life.com
(hereinafter referred to as the "Seller")
2. These terms and conditions govern the mutual rights and obligations of the seller and a natural person who concludes a purchase contract outside their business activities as a consumer or within their business activities (hereinafter referred to as: "buyer") via a web interface located on the website available at the Internet address www.linie4life.com (hereinafter referred to as the "online store").
3. The provisions of the terms and conditions are an integral part of the purchase contract. Deviating provisions in the purchase contract take precedence over the provisions of these terms and conditions.
4. These terms and conditions and the purchase contract are concluded in the Czech language.
II.
Information about goods and prices
1. Information about the goods, including the prices of individual goods and their main characteristics, is provided for each individual good in the online store catalog. The prices of the goods are included in the value added tax, all related fees and costs for returning the goods, if the goods cannot be returned by regular mail due to their nature. The prices of the goods remain valid for the period during which they are displayed in the online store. This provision does not exclude the conclusion of a purchase contract under individually negotiated conditions.
2. All presentation of goods placed in the online store catalog is of an informative nature and the seller is not obliged to conclude a purchase contract regarding these goods.
3. Information on the costs associated with packaging and delivery of goods is published in the online store. Information on the costs associated with packaging and
delivery of goods listed in the online store applies only in cases where the goods are delivered within the territory of the Czech Republic and Slovakia.
4. Any discounts on the purchase price of the goods cannot be combined with each other, unless the seller and the buyer agree otherwise.
III.
Order and conclusion of a purchase contract
1. The costs incurred by the buyer when using distance communication means in connection with the conclusion of the purchase contract (internet connection costs, telephone call costs) are borne by the buyer himself. These costs do not differ from the basic rate.
2. The buyer places an order for goods in the following ways:
● through their customer account, if they have previously registered in the online store,
● by filling out the order form without registration.
3. When placing an order, the buyer selects the goods, the number of pieces of goods, the method of payment and delivery.
4. Before sending the order, the buyer is allowed to check and change the data entered in the order. The buyer sends the order to the seller by clicking on the Send order button. The data specified in the order are considered correct by the seller. The condition for the validity of the order is the completion of all mandatory data in the order form and the buyer's confirmation that he has read these terms and conditions.
5. Immediately after receiving the order, the seller will send the buyer a confirmation of receipt of the order to the e-mail address that the buyer entered when ordering. This confirmation is automatic and is not considered to be the conclusion of the contract. The seller's current terms and conditions are attached to the confirmation. The purchase contract is concluded only after the seller has accepted the order. Notification of acceptance of the order is delivered to the buyer's e-mail address. / Immediately after receiving the order, the seller will send the buyer a confirmation of receipt of the order to the e-mail address that the buyer entered when ordering. This confirmation is considered to be the conclusion of the contract. The seller's current terms and conditions are attached to the confirmation. The purchase contract is concluded by the seller's confirmation of the order to the buyer's e-mail address.
6. In the event that the Seller cannot meet any of the requirements specified in the order, the Seller shall send the Buyer an amended offer to his e-mail address. The amended offer shall be considered a new draft of the purchase contract and the purchase contract shall be concluded in such a case by the Buyer's confirmation of acceptance of this offer to the Seller at his e-mail address specified in these Terms and Conditions.
7. All orders accepted by the Seller are binding. The Buyer may cancel the order until the Buyer receives notification of the Seller's acceptance of the order. The Buyer may cancel the order by phone or by e-mail to the Seller specified in these Terms and Conditions.
8. In the event that there is an obvious technical error on the part of the seller when stating the price of the goods in the online store or during the ordering process, the seller is not obliged to deliver the goods to the buyer at this obviously incorrect price, even if the buyer has been sent an automatic confirmation of receipt of the order in accordance with these terms and conditions. The seller informs the buyer of the error without undue delay and sends the buyer an amended offer to his e-mail address. The amended offer is considered a new draft of the purchase contract and the purchase contract is concluded in such a case by confirmation of acceptance by the buyer to the seller's e-mail address.
IV.
Customer account
1. Based on the buyer's registration in the online store, the buyer can access his customer account. From his customer account, the buyer can order goods. The buyer can also order goods without registration.
2. When registering for a customer account and when ordering goods, the buyer is obliged to provide all data correctly and truthfully. The buyer is obliged to update the data provided in the user account in the event of any change. The data provided by the buyer in the customer account and when ordering goods is considered correct by the seller.
3. Access to the customer account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding the information necessary to access his customer account. The Seller is not responsible for any misuse of the customer account by third parties.
4. The Buyer is not entitled to allow third parties to use the customer account.
5. The Seller may cancel the user account, especially if the Buyer no longer uses his/her user account, or if the Buyer breaches his/her obligations under the purchase contract or these Terms and Conditions.
6. The Buyer acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of the Seller's hardware and software equipment, or the necessary maintenance of the hardware and software equipment of third parties.
IN.
Payment terms and delivery of goods
1. The buyer can pay the price of the goods and any costs associated with the delivery of the goods under the purchase contract in the following ways:
● by bank transfer to the seller's bank account held with Revolut: IBAN GB09REVO00996991843960,
● cashless payment by card,
● by cashless transfer to the seller's account via the Stripe payment gateway,
● in cash or by credit card when collecting the parcel in person at the parcel delivery point.
2. Together with the purchase price, the buyer is obliged to pay the seller the costs associated with packaging and delivery of the goods in the agreed amount. Unless otherwise expressly stated below, the purchase price also includes the costs associated with delivery of the goods.
3. In the case of cash payment, the purchase price is payable upon receipt of the goods. In the case of non-cash payment, the purchase price is payable within 3 days of concluding the purchase contract.
4. In the case of payment via a payment gateway, the buyer shall follow the instructions of the relevant electronic payment provider.
5. In the case of cashless payment, the buyer's obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the seller's bank account.
6. The Seller does not require any advance payment or other similar payment from the Buyer. Payment of the purchase price before the goods are shipped is not an advance payment.
7. According to the Sales Registration Act, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received sales with the tax administrator online, in the event of a technical failure, no later than within 48 hours.
8. The goods are delivered to the buyer:
● to the address specified by the buyer in the order
● via the delivery office to the delivery office address specified by the buyer,
9. The choice of delivery method is made when ordering goods.
10. The costs of delivery of goods, depending on the method of sending and receiving the goods, are stated in the buyer's order and in the seller's order confirmation. In the event that the method of transport is agreed upon based on a special request by the buyer, the buyer bears the risk and any additional costs associated with this method of transport.
11. If the seller is obliged to deliver the goods to the place specified by the buyer in the order under the purchase contract, the buyer is obliged to take over the goods upon delivery. If, for reasons on the buyer's part, the goods must be delivered repeatedly or in a different way than specified in the order, the buyer is obliged to pay the costs associated with the repeated delivery of the goods, or the costs associated with a different method of delivery.
12. When accepting the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and in case of any defects, immediately notify the carrier. If the packaging is found to be damaged indicating unauthorized entry into the shipment, the buyer does not have to accept the shipment from the carrier.
13. The seller will issue a tax document – invoice to the buyer. The tax document is sent to the buyer's email address.
14. The buyer acquires ownership of the goods by paying the full purchase price for the goods, including delivery costs, but first by taking over the goods.
15. Liability for accidental destruction, damage or loss of goods passes to the buyer at the moment of receipt of the goods or at the moment when the buyer was obliged to receive the goods but failed to do so in violation of the purchase contract.
VI.
Withdrawal from the contract
1. The buyer who concluded a purchase contract outside his business activity as a consumer has the right to withdraw from the purchase contract.
2. The withdrawal period is 14 days.
● from the date of receipt of the goods,
● from the date of receipt of the last delivery of goods, if the subject of the contract is several types of goods or the delivery of several parts,
● from the date of receipt of the first delivery of goods, if the subject of the contract is a regular repeated delivery of goods.
3. The buyer cannot, among other things, withdraw from the purchase contract
● delivery of goods in a sealed package that the buyer has removed from the package and cannot be returned for hygiene reasons,
● in other cases specified in Section 1837 of the Civil Code.
4. To comply with the withdrawal period, the buyer must send a declaration of withdrawal within the withdrawal period.
5. The Buyer shall send the withdrawal from the purchase contract to the Seller's e-mail or delivery address specified in these terms and conditions. The Seller shall immediately confirm receipt of the form to the Buyer.
6. The buyer who has withdrawn from the contract is obliged to return the goods to the seller within 14 days of the withdrawal from the contract to the seller. The buyer bears the costs associated with returning the goods to the seller, even in the case where the goods cannot be returned by regular mail due to their nature.
7. If the buyer withdraws from the contract, the seller shall return to him without delay, but no later than within 14 days of withdrawal from the contract, all funds received from him, including delivery costs, in the same way. The seller shall return to the buyer the funds received in another way only if the buyer agrees to this and if this does not incur additional costs.
8. If the buyer has chosen a method of delivery other than the cheapest method offered by the seller, the seller will refund the buyer the costs of delivering the goods in an amount corresponding to the cheapest method of delivery offered.
9. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer hands over the goods or proves that he has sent the goods to the seller.
10. The buyer must return the goods to the seller undamaged, unworn and uncontaminated and in the original packaging. The seller is entitled to unilaterally offset the claim for compensation for damage to the goods against the buyer's claim for a refund of the purchase price.
11. The Seller is entitled to withdraw from the purchase contract due to the sale of stocks, unavailability of goods, or when the manufacturer, importer or supplier of goods has discontinued the production or import of goods. The Seller shall immediately inform the Buyer via the e-mail address specified in the order and return
within 14 days of the notification of withdrawal from the purchase contract, all funds, including delivery costs, that he received from him under the contract, in the same manner, or in the manner specified by the buyer.
VII.
Rights arising from defective performance
1. The seller is responsible to the buyer that the goods are free from defects upon receipt. In particular, the seller is responsible to the buyer that at the time the buyer received the goods
● the goods have the properties agreed upon by the parties, and in the absence of such an agreement, they have the properties described by the seller or manufacturer or expected by the buyer with regard to the nature of the goods and on the basis of their advertising,
● the goods are suitable for the purpose stated by the seller for their use or for which goods of this type are usually used,
● the goods correspond in quality or design to the agreed sample or design, if the quality or design was determined according to the agreed sample or design,
● the goods are in the appropriate quantity, measure or weight and
● the goods comply with the requirements of legal regulations.
2. The seller has obligations for defective performance at least to the extent that the manufacturer's obligations for defective performance last. The buyer is otherwise entitled to exercise the right for a defect that occurs in consumer goods within twenty-four months of receipt.
3. If the period of time for which the goods can be used is stated on the goods sold, on their packaging, in the instructions attached to the goods or in the advertisement in accordance with other legal regulations, the provisions on the quality guarantee shall apply. By the quality guarantee, the seller undertakes that the goods will be suitable for use for the usual purpose for a certain period of time or that they will retain their usual properties. If the buyer has rightfully complained to the seller about a defect in the goods, the period for exercising rights from defective performance and the warranty period shall not run for the period during which the buyer cannot use the defective goods.
4. The provisions set out in the previous paragraph of the terms and conditions shall not apply to goods sold at a lower price for a defect for which the lower price was agreed, to wear and tear of the goods caused by their usual use, to used goods for a defect corresponding to the degree of use or wear and tear that the goods had when they were taken over by the buyer, or if this results from the nature of the goods. The buyer shall not be entitled to a right from defective performance if he knew before taking over the goods that the goods had a defect, or if the buyer himself caused the defect.
5. In the event of a defect, the buyer may submit a complaint to the seller and request
● exchange for new goods,
● repair of goods,
● a reasonable discount on the purchase price,
● withdrawal from the contract.
6. The buyer has the right to withdraw from the contract,
● if the goods have a significant defect,
● if he cannot use the item properly due to the repeated occurrence of a defect or defects after repair,
● in the event of a large number of defects in the goods.
7. A material breach of contract is one that the party breaching the contract knew or should have known at the time of concluding the contract, and that the other party would not have concluded the contract if it had foreseen the breach.
8. In the event of a defect that constitutes a non-material breach of contract (regardless of whether the defect is removable or non-removable), the buyer is entitled to have the defect removed or to a reasonable discount on the purchase price.
9. If a removable defect occurs repeatedly after repair (usually the third complaint for the same defect or the fourth for different defects) or the goods have a larger number of defects (usually at least three defects at the same time), the buyer has the right to request a discount on the purchase price, exchange of goods or withdraw from the contract.
10. When making a complaint, the buyer is obliged to inform the seller of the right he has chosen. Changing the choice without the seller's consent is possible only if the buyer has requested the repair of a defect that turns out to be irreparable. If the buyer does not choose his right from a material breach of contract in time, he has the same rights as in the case of a non-material breach of contract.
11. If repair or replacement of the goods is not possible, the buyer may request a full refund of the purchase price upon withdrawal from the contract.
12. If the seller proves that the buyer knew about the defect of the goods before taking over or caused it himself, the seller is not obliged to satisfy the buyer's claim.
13. The buyer cannot complain about discounted goods for the reason for which the goods are discounted.
14. The Seller is obliged to accept the complaint at any establishment where the complaint can be accepted, or at the registered office or place of business. The Seller is obliged to issue the Buyer with a written confirmation of when the Buyer exercised the right, what the content of the complaint is and what method of handling the complaint the Buyer requests, as well as a confirmation of the date and method of handling the complaint, including confirmation of the repair and its duration, or a written justification for rejecting the complaint.
15. The seller or an employee authorized by him shall decide on the complaint immediately, in complex cases within three working days. This period does not include the time appropriate to the type of product or service required for a professional assessment of the defect. The complaint, including the removal of the defect, must be handled without delay, no later than 30 days from the date of the complaint, unless the seller and the buyer agree on a longer period. The futile expiration of this period is considered a material breach of contract and the buyer has the right to withdraw from the purchase contract. The moment of the complaint is considered the moment when the buyer's will is expressed (the exercise of the right from defective performance) to the seller.
16. The seller informs the buyer in writing about the outcome of the complaint.
17. The buyer does not have the right to claim defective performance if the buyer knew before taking over the item that the item had a defect, or if the buyer caused the defect himself.
18. In the event of a justified complaint, the buyer has the right to compensation for the reasonably incurred costs incurred in connection with the complaint. The buyer may exercise this right against the seller within one month after the expiration of the warranty period, otherwise the court may not grant it.
19. The buyer has the choice of the method of complaint.
20. The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection.
VIII.
Delivery
1. The Contracting Parties may deliver all written correspondence to each other via electronic mail.
2. The Buyer shall deliver correspondence to the Seller to the e-mail address specified in these Terms and Conditions. The Seller shall deliver correspondence to the Buyer to the e-mail address specified in his customer account or in the order.
IX.
Personal data
1. All information provided by the Buyer in cooperation with the Seller is confidential and will be treated as such. Unless the Buyer gives the Seller written permission, the Seller will not use the Buyer's data in any way other than for the purpose of performance of the contract, with the exception of the e-mail address to which commercial communications may be sent, as this procedure is permitted by law unless expressly refused. These communications may only concern similar or related goods and can be unsubscribed from at any time in a simple manner (by sending a letter, e-mail or by clicking on the link in the commercial communication). The e-mail address will be stored for this purpose for a period of 3 years from the conclusion of the last contract between the contracting parties.
2. For more detailed information on personal data protection, please see the Privacy Policy HERE.
3. Heureka Verified by customers
We determine your satisfaction with your purchase through e-mail questionnaires as part of the Heureka Verified by Customers program, in which our e-shop is involved. We send these to you every time you make a purchase from us, unless you refuse to receive them pursuant to Section 7(3) of Act No. 480/2004 Coll. on certain information society services. We process personal data for the purposes of sending questionnaires as part of the Heureka Verified by Customers program based on our legitimate interest, which consists of determining your satisfaction with your purchase from us. To send questionnaires, evaluate your feedback, and analyze our market position, we use a processor, which is the operator of the Heureka.cz and Zbozi.cz portals; for these purposes, we may provide them with information about the purchased goods and your e-mail address. When sending e-mail questionnaires, your personal data is not provided to any third party for its own purposes. You can object to receiving email surveys as part of the Verified by Customers program at any time by opting out of further surveys using the link in the survey email. If you object, we will not send you any more surveys.
More information: https://info.heureka.cz/overeno-zakazniky/
X.
Out-of-court dispute resolution
1. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, internet address: https://adr.coi.cz/cs, is responsible for the out-of-court resolution of consumer disputes arising from the purchase contract. The platform for online dispute resolution is located at the internet address
http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer arising from a purchase contract.
2. The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz, is the contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).
3. The seller is authorized to sell goods on the basis of a trade license. Trade license inspection is carried out within the scope of its competence by the relevant trade license office. The Czech Trade Inspection Authority, to a limited extent, also supervises compliance with Act No. 634/1992 Coll., on Consumer Protection.
XI.
Final provisions
1. All agreements between the seller and the buyer are governed by the law of the Czech Republic. If the relationship established by the purchase contract contains an international element, then the parties agree that the relationship is governed by the law of the Czech Republic. This does not affect the rights of the consumer arising from generally binding legal regulations.
2. The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of the provisions of Section 1826, paragraph 1, letter e) of the Civil Code.
3. All rights to the Seller's website, in particular copyright to the content, including page layout, photos, films, graphics, trademarks, logos and other content and elements, belong to the Seller. It is prohibited to copy, modify or otherwise use the website or part thereof without the Seller's consent.
4. The Seller is not liable for errors resulting from third party interference with the online store or from its use contrary to its intended purpose. The Buyer may not use procedures when using the online store that could have a negative impact on its operation and may not perform any activity that could allow him or third parties to interfere or use the software or other components constituting the online store without authorization and to use the online store or its parts or software in a manner that would be contrary to its intended purpose or purpose.
5. The Buyer hereby assumes the risk of change of circumstances within the meaning of Section 1765, paragraph 2 of the Civil Code.
6. The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible.
7. The Seller may amend or supplement the text of the Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the Terms and Conditions.
8. The appendix to the terms and conditions is a sample form for withdrawal from the contract.
These terms and conditions come into effect on November 23, 2023.
Sample withdrawal form
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