Returns & complaints

If you have purchased as a consumer (outside your business activity), you have the right to withdraw from the purchase contract without giving any reason.

Withdrawal period

14 days:

• from the date of receipt of the goods
• from the date of receipt of the last delivery (if multiple items were ordered)
• from the date of receipt of the first delivery (for regular repeated deliveries)

To meet the deadline, it is sufficient to send the notice of withdrawal before it expires.

How to proceed with a withdrawal

1. Send an email to: info@linie4life.com

Please specify:

• order number
• date of acceptance
• your name and contact details
• a clear statement that you are withdrawing from the contract

2. Send the goods no later than 14 days after withdrawal to the warehouse address:

Ringhofferova 422,
251 68 Kamenice
Czech Republic

The buyer bears the costs of returning the goods.

Return conditions

The goods must be:

• undamaged
• unused
• unpolluted
• if possible in the original packaging

The seller is entitled to unilaterally offset compensation for the reduction in the value of the goods against the returned purchase price.

When you cannot withdraw from the contract

You cannot withdraw, among other things:

•  for hygiene reasons for goods in sealed packaging that have been opened
• in other cases stipulated by law

Refund

We will refund your money no later than 14 days after you withdraw from the contract.

The refund will be made in the same way that payment was received (unless we agree otherwise).

The seller is not obliged to refund the money before receiving the returned goods or you provide proof of their shipment.

If you have chosen a more expensive shipping method than the cheapest one offered, only the amount corresponding to the cheapest option will be refunded.